Privacy Policy

1. Introduction and Scope

dewa96 is committed to protecting the privacy and security of our users' personal information. This Privacy Policy applies to all personal data collected through our website at https://dewa96.cam, mobile applications, customer service channels, and any other platforms where dewa96 services are offered. We comply with international data protection standards and implement industry-leading security measures to safeguard your information.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of dewa96 services. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

2. Data Controller Information

dewa96 acts as the data controller for all personal information collected through our services. As the data controller, we are responsible for determining the purposes and means of processing your personal data. If you have any questions, concerns, or requests regarding your personal information, you may contact our Data Protection Officer through the contact details provided at the end of this Privacy Policy.

3. Information We Collect

We collect various types of personal information to provide, maintain, and improve our services. The information we collect includes:

3.1 Information You Provide Directly

• Registration Information: When you create a dewa96 account, we collect your full legal name, date of birth, email address, mobile phone number, residential address, and chosen username and password.
• Identity Verification Documents: To comply with Know Your Customer (KYC) regulations and prevent fraud and underage gambling, we collect copies of government-issued identification documents such as your Indonesian identity card (KTP), passport, or driver's license, as well as proof of address documents such as utility bills or bank statements.
• Payment Information: We collect details about your bank accounts, e-wallet accounts, and payment transactions, including account numbers, account holder names, bank names, transaction amounts, and transaction dates. We do not store full credit or debit card numbers on our servers.
• Communication Records: When you contact our customer support team via Live Chat, email, WhatsApp, or phone, we collect and store records of your communications, including the content of messages, attached files, and support ticket history.
• Self-Exclusion and Responsible Gaming Data: If you use our responsible gaming tools, we collect information about your chosen limits, self-exclusion periods, and responses to self-assessment questionnaires.

3.2 Information Collected Automatically

• Device Information: We automatically collect information about the devices you use to access dewa96, including device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address and device ID), and mobile network information.
• Usage Data: We collect information about how you interact with our services, including pages visited, time spent on pages, links clicked, games played, bets placed, bet amounts, win and loss amounts, login times, and navigation paths through our website.
• Location Data: We collect information about your approximate geographic location based on your IP address to ensure you are accessing our services from within Indonesia and to comply with regional gambling regulations.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with our website. For more details, please see our Cookie Policy section below.

3.3 Information from Third Parties

• Payment Processors: We receive transaction confirmation data from payment service providers such as banks and e-wallet companies when you make deposits or withdrawals.
• Game Providers: We receive game outcome data, RTP statistics, and gameplay logs from third-party game software providers such as Evolution Gaming, Pragmatic Play, Microgaming, and NetEnt.
• Fraud Prevention Services: We may receive fraud risk scores and identity verification results from specialized third-party fraud prevention and identity verification services.
• Marketing Partners: If you reach dewa96 through an affiliate or marketing partner's referral link, we may receive information about the referral source.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Account Management

• To create and manage your dewa96 account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To provide access to sports betting, casino games, live dealer tables, and lottery draws.
• To track your betting history, game play, account balance, and transaction history.
• To communicate with you about your account, transactions, and service-related updates.

4.2 Legal and Regulatory Compliance

• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• To verify that you are at least 21 years of age and legally permitted to use our services.
• To detect and prevent fraud, money laundering, underage gambling, and other illegal activities.
• To respond to legal requests, court orders, and regulatory inquiries from authorities.
• To maintain records required by gambling licensing authorities and financial regulators.

4.3 Security and Fraud Prevention

• To monitor account activity for suspicious behavior, unauthorized access, and fraudulent transactions.
• To enforce our Terms & Conditions and prevent violation of platform rules.
• To investigate and resolve disputes, complaints, and suspected breaches of our policies.
• To detect and prevent multi-accounting, bonus abuse, collusion, and other prohibited activities.

4.4 Responsible Gaming and Player Protection

• To implement and enforce responsible gaming tools such as deposit limits, loss limits, session time limits, and self-exclusion.
• To monitor player behavior for signs of problem gambling and provide appropriate interventions and support resources.
• To comply with responsible gaming obligations under our gaming license.

4.5 Customer Support

• To respond to your inquiries, requests, and complaints through Live Chat, email, WhatsApp, and other support channels.
• To troubleshoot technical issues and provide assistance with deposits, withdrawals, and gameplay.
• To improve the quality of our customer service based on support interaction records.

4.6 Marketing and Promotions

• To send you promotional offers, bonuses, tournaments, and special event notifications via email, SMS, push notifications, or in-platform messages.
• To personalize promotional content based on your gaming preferences, betting history, and VIP tier status.
• To administer loyalty programs, VIP rewards, and referral bonuses.

You may opt out of receiving marketing communications at any time by adjusting your account notification preferences or clicking the unsubscribe link in our emails. Opting out of marketing communications will not affect service-related messages such as transaction confirmations and account security alerts.

4.7 Analytics and Service Improvement

• To analyze user behavior, preferences, and trends to improve our website design, game offerings, and user experience.
• To conduct A/B testing and performance optimization of our platform features.
• To generate aggregated, anonymized statistics and reports that do not identify individual users.

5. Legal Basis for Processing (GDPR Compliance)

For users in jurisdictions subject to the General Data Protection Regulation (GDPR) or similar data protection laws, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations under the Terms & Conditions, including account creation, transaction processing, and service provision.
• Legal Obligation: Processing is required to comply with KYC, AML, age verification, and other legal and regulatory requirements.
• Legitimate Interests: Processing serves our legitimate business interests in fraud prevention, security, platform improvement, and marketing, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing certain categories of personal data, such as sending marketing communications.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients:

6.1 Service Providers and Business Partners

• Payment Processors: We share payment information with banks, e-wallet providers, and payment gateway operators to process deposits and withdrawals.
• Game Software Providers: We share gameplay data with licensed game providers such as Evolution Gaming, Pragmatic Play, Microgaming, and NetEnt to deliver casino games, slots, and live dealer experiences.
• Identity Verification Services: We share identity documents with specialized KYC and fraud prevention services to verify your age, identity, and address.
• Cloud Hosting Providers: We store data on secure cloud servers operated by reputable hosting providers with strong data protection practices.
• Customer Support Tools: We use third-party customer support platforms for Live Chat, ticketing, and communication management.
• Marketing and Analytics Platforms: We share usage data with analytics providers to measure website performance and with email marketing platforms to send promotional communications (if you have opted in).

All third-party service providers are contractually obligated to protect your personal information and use it only for the specific purposes we authorize. We conduct due diligence to ensure our partners meet acceptable data protection standards.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, and other government authorities when:

• Required by law, court order, subpoena, or other legal process.
• Necessary to comply with gambling licensing requirements and regulatory audits.
• Reasonably necessary to detect, prevent, or investigate fraud, money laundering, or other illegal activities.
• Required to protect the rights, property, or safety of dewa96, our users, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy involving dewa96, your personal information may be transferred to the acquiring or successor entity. We will notify you via email or prominent website notice before your information becomes subject to a different privacy policy.

7. International Data Transfers

dewa96 primarily serves users located in Indonesia. However, some of our service providers and data storage facilities may be located outside Indonesia. When we transfer your personal data to other countries, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by data protection authorities.
• Adequacy decisions recognizing the destination country's data protection laws as equivalent.
• Certification under recognized international data protection frameworks.

By using dewa96 services, you consent to the transfer of your personal information to countries outside Indonesia where necessary to provide our services.

8. Data Security Measures

We implement robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS encryption protocols.
• Secure Data Storage: Personal data is stored on secure servers with firewalls, intrusion detection systems, and regular security patching.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who require access to perform their job functions. All personnel are bound by strict confidentiality obligations.
• Regular Security Audits: We conduct regular vulnerability assessments, penetration testing, and security audits to identify and address potential weaknesses.
• Data Backup and Disaster Recovery: We maintain secure backups of critical data and have disaster recovery procedures in place to ensure business continuity.
• Account Security Features: We offer two-factor authentication (2FA), login notifications, and password strength requirements to protect your account from unauthorized access.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for the duration of your account's active status plus 7 years after account closure to comply with financial record-keeping requirements.
• Transaction Records: Retained for 7 years from the date of transaction to comply with anti-money laundering and tax regulations.
• Identity Verification Documents: Retained for 7 years after account closure to comply with KYC and AML regulations.
• Customer Support Records: Retained for 3 years to facilitate dispute resolution and service improvement.
• Marketing Consent Records: Retained for 3 years after consent is withdrawn to demonstrate compliance with marketing laws.
• Self-Exclusion Records: Retained permanently to honor long-term or lifetime self-exclusion commitments.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

10.1 Right of Access

You have the right to request a copy of all personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

10.2 Right to Rectification

If you believe any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most of your information directly through your account settings.

10.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, we may be legally required to retain certain data for compliance purposes.

10.4 Right to Restrict Processing

You have the right to request that we limit the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

10.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another controller where technically feasible.

10.6 Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. If you object to marketing communications, we will cease sending such communications.

10.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal.

10.8 Right to Lodge a Complaint

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided at the end of this Privacy Policy. We will respond to your request within 30 days.

11. Cookies and Tracking Technologies

dewa96 uses cookies, web beacons, and similar tracking technologies to enhance your user experience and collect usage data. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits. We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly, including session management, authentication, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymized data about how you use our website, such as pages visited and time spent, to help us improve performance and user experience.
• Functional Cookies: Remember your preferences and settings, such as language selection, currency, and display preferences, to provide a personalized experience.
• Advertising Cookies: Track your browsing behavior to deliver relevant promotional content and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. Most web browsers accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.

12. Children's Privacy

dewa96 services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe your child has provided personal information to dewa96, please contact us immediately.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, payment processors, and game providers. This Privacy Policy applies only to dewa96 services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party services you access through our platform.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you via email or through a prominent notice on our website at least 30 days before the changes take effect. Your continued use of dewa96 services after the effective date of the revised Privacy Policy constitutes acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Information and Data Protection Officer

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer through the following channels:

• Email: [email protected] (displayed as plain text; this is not a clickable link)
• Data Protection Officer Email: [email protected] (displayed as plain text; this is not a clickable link)
• Live Chat: Available 24/7 through the chat widget on our website
• Customer Support: Contact [email protected] for general privacy inquiries

We are committed to addressing your privacy concerns promptly and transparently. We will respond to all privacy-related inquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.